Privacy Policy

Business Name: PcNest Computer
Address: 60 Goldhawk Road, London, W12 8HA, United Kingdom

1. Introduction

PcNest Computer is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Name and contact details (e.g., phone number, email address)
Device information (e.g., make, model, serial number)
Details related to repair requests or purchases
Payment information (processed securely via payment providers)
Any information you provide when contacting us

3. How We Use Your Information

We use your data for the following purposes:

To provide repair services and process transactions
To communicate with you بشأن repairs, orders, or inquiries
To maintain service records and warranties
To improve our services and customer experience
To comply with legal and regulatory obligations

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your data.
Your personal data is stored securely and only accessible to authorized personnel.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Customer Data on Devices

Devices left for repair may contain personal data.
We do not access personal files unless necessary to perform the repair.
Customers are strongly advised to back up and remove personal data before submitting devices.
PcNest Computer is not responsible for data loss during repair.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following cases:

With service providers (e.g., payment processors) where necessary
When required by law or legal authorities
To protect our legal rights

7. Your Rights

Under UK data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies (if applicable)

If you operate a website, cookies may be used to enhance user experience. You will be informed and asked for consent where required.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
60 Goldhawk Road, London, W12 8HA, United Kingdom

Last updated: 11/04/2026